Effective Date: May 2026

Durham Business Group (NE) Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our website or contact us.

1. Who We Are

Durham Business Group (NE) Ltd
Portland House
Belmont Business Park
Durham
DH1 1TW

Telephone: 0191 375 5700
Email: info@durhambusinessgroup.co.uk

2. What Information We Collect

We may collect and process the following information:

• Name
• Company name
• Email address
• Telephone number
• Information submitted through contact or enquiry forms
• Information relating to memberships, events or services
• Technical information including IP address, browser type and pages visited
• Cookie and usage data

3. How We Collect Information

We collect information when you:

• Submit a contact form
• Enquire about our services or membership
• Contact us by phone or email
• Register for events or newsletters
• Browse our website
• Accept cookies through our cookie banner

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide services and membership support
• Manage bookings or registrations
• Improve our website and user experience
• Send relevant business updates or marketing communications (where consent has been provided)
• Maintain website security and prevent spam or misuse

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

5. Contact Forms and Stored Data

Information submitted through website forms may be stored securely within our website systems and email systems for administrative and customer service purposes.

We take reasonable measures to protect submitted information from unauthorised access, misuse or disclosure.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

Cookies may include:

Essential Cookies
Required for the operation and security of the website.

Analytics Cookies
Used to understand how visitors interact with the website, helping us improve performance and content.

Functional Cookies
Allow the website to remember preferences and settings.

Anti-Spam and Security Cookies
Our forms and security systems may use cookies to help prevent spam submissions and malicious activity.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party providers to support our website and services, including:

• Website hosting providers
• Email and communication systems
• Analytics services
• Spam prevention and website security tools

These providers only process data where necessary and are expected to comply with applicable data protection laws.

8. Data Retention

We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or administrative requirements.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing
• Request restriction of processing
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no internet-based system can be guaranteed as completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. Any updates will be posted on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Durham Business Group (NE) Ltd
Portland House
Belmont Business Park
Durham
DH1 1TW

0191 375 5700
info@durhambusinessgroup.co.uk